Holiday Inn Express Hotel & Suites Norfolk, an IHG Hotel

The continental breakfasts we had while there was fabulous. The food tasted wonderful. Everyone in my family could find something they loved on the buffet line. The service from the employee was wonderful. He kept the buffet supplied with food, plates, silverware, cups, etc. He also kept things cleaned by sweeping up food on floor when needed, or wiping counters when there was a spill. He was friendly and pleasant to interact with. The front desk clerk (Kerry) checked us in and was very friendly. He helped us by giving us our sense of direction. I was confused with North, South, East and West. He helped us with that immensely. I really appreciated that. I only wish that I drew a picture of his map! The beds were awesome. Very comfortable. Kerry helped us to become members and he also upgraded our reservation to a family room. My daughter needs a new mattress and needs to know what kind of mattresses you use in your hotels.

The staff member was so fantastic. I wish I’d gotten her name. She clearly enjoyed her job and had an eager to help attitude. The bed was comfortable, everything was clean and the continental breakfast was good.

The breakfast was very good and the hotel was quiet.

Very comfortable bed and the room was very clean. The breakfast was good and a lot to choose from.

Clean hotel, pleasant staff